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Nick Drake-Knight: Boomerang! : Coach Your Team to be the Best and See Customers Come Back Time After Time!

Description

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Rainbow Fish wasn't always big enough to swim the sea by himself. He remembers when he was a Little Rainbow Fish. When Little Rainbow Fish can't fall asleep, there's only one thing that can help; his Mommy! Little Rainbow Fish's mom promises to watch over him, no matter if he is in the ink cloud of an octopus, lost in the deep blue sea, or simply having a bad dream. It works. Little Rainbow Fish is soon sound asleep. The poems of Hafiz are masterpieces of sacred poetry that nurture the heart, soul, and mind. With learned insight and a delicate hand, Daniel Ladinsky explores the many emotions addressed in these verses. His renderings, presented here in 365 poignant poems including a section based on the translations of Hafiz by Ralph Waldo Emerson capture the compelling wisdom of Boomerang! : Coach Your Team to be the Best and See Customers Come Back Time After Time! pdf one of the most revered Sufi poets. Intimate and often spiritual, these poems are beautifully sensuous, playful, wacky, and profound, and provide guidance for everyday life, as well as deep wisdom to savor through a lifetime."

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A Practical Guide to Support Children with Autistic Spectrum Disorder (Autism) download pdf, epub
Pot Farm
The Marketing of Evil : How Radicals, Elitists, and Pseudo-Experts Sell Us Corruption Disguised as Freedom

Louise Woods: The Printmaking Handbook: The Complete Guide to the Latest Techniques, Tools, and Materials

Description

This hardcover book with internal wire-o binding is 6.5in x 8in, a perfect size for readers to keep handy and reference often. The stylish design of this book, along with the interior photographs, illustrations and diagrams, make the learning process simple and fun for beginners and provides useful tips for more advanced readers.This book is an invaluable introduction to printmaking methods, taking you step by step through the technical details as well as providing inspirational examples of prints in all media. Although some of the print processes have a long tradition and are carried out in much the same way as they always were, there can be no doubt that modern technology has made it easier to extend the potential of individual printmaking methods and to combine their efforts in multimedia images.From relif printing to intaglio printing, and from lithography to screenprinting, The Printmaking Handbook has a wide range of information for anyone interested in printmaking.

Help your child be top of the class with the best-selling home-study series from Carol Vorderman Let Carol Vorderman help your child succeed in Science. Science Made Easy is one of Carol Vorderman's series of workbooks packed with notes and tips to make learning about Science easy and fun! Follow the exercises and activities with your child to strengthen their learning in school, then reward them with gold stars for their efforts. Each title contains a progress The Printmaking Handbook: The Complete Guide to the Latest Techniques, Tools, and Materials free epub chart so your child can keep track of all the exercises they have completed and parents' notes explain what children need to know at each stage and what's being covered in the curriculum so you can support your child. This book helps children to learn about the five senses, light, and shadow. Developed in consultation with leading educational experts to support curriculum learning, Science Made Easy (previous ISBN 9781405363693) is a great way to improve your child's Science skills - "the more you practise, the better you'll be!" Carol Vorderman

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Markus Varesvuo: Birds: Magic Moments

Description

The vibrant and exciting world of birds is shown in all its glory in this new book from renowned Finnish wildlife photographer Markus Varesvuo, who has trekked to remote and beautiful locations to capture birds in their natural habitat going about their daily lives. Moments rarely caught by humans have been preserved on film and reproduced in glorious full-colour images. Birds: Magic Moments showcases 150 amazing photographs of birds in the wild. Each bird is identified with its common name and its Latin name, and a short description accompanies each photograph. This book is a celebration of birds in motion and a photographic study of movement that is sure to captivate any bird lover or wildlife photography enthusiast.

What it Takes is a fresh look at the things that Birds: Magic Moments free pdf really drive people to get what they want from their working lives: things like purpose, commitment and relentless hard work. What it Takes will challenge you to decide what you want to achieve in your working life and inspire you to do it. It will remind you that whatever path you travel in your professional life, a sense of purpose is a strength that triumphs over all others. Mark Bouris provides no-nonsense, no-holds-barred advice on everything from having the right attitude to facing the tough questions and finding the answers. Anyone wanting to take the next step in their working lives will benefit from the experience of a man whose long career has included life as a professional, entrepreneurial business builder, company director, university lecturer, public speaker and mentor. Whether you're a school leaver or a parent of one, a mid-level manager or a high-flying executive; whether you're switching careers or wanting to grow your business, What it Takes is an inspirational and practical guide to achieving what you want on your own terms.

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Sarah Leavitt: Tangles: A Story about Alzheimer's, My Mother, and Me

Description

In this powerful memoir the the LA Times calls moving, rigorous, and heartbreaking, Sarah Leavitt reveals how Alzheimer s disease transformedher mother, Midge, and her family forever. In spare blackand-white drawings and clear, candid prose, Sarah shares herfamily s journey through a harrowing range of emotions shock, denial, hope, anger, frustration all the while learning to cope, and managing to find moments of happiness. Midge, a Harvard educatedintellectual, struggles to comprehend the simplest words;Sarah s father, Rob, slowly adapts to his new role as full-time caretaker, but still finds time for wordplay and poetry with his wife;Sarah and her sister Hannah argue, laugh, and grieve together asthey join forces to help Midge. Tangles confronts the complexityof Alzheimer s disease, and ultimately releases a knot of memoriesand dreams to reveal a bond between a mother and a daughter thatwill never come apart.

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Vivian Swift: When Wanderers Cease to Roam: A Traveler's Journal of Staying Put

Description

A charming, illustrated celebration of puttering, doodling, daydreaming, and settling down after years on the road.Following a lifetime of trekking across the globe, Vivian Swift racked up twenty-three temporary addresses in twenty years, finally dropped her well-worn futon mattress and rucksack in a small town on the edge of the Long Island Sound. She spent the next decade quietly taking stock of her life, her immediate surroundings, and, finally, what it means to call a place a home. The result is "When Wanderers Cease to Roam." Filled with watercolors of beautiful local landscapes, seasonal activities, and small, overlooked pleasures of easy living, each chapter chronicles, month by month, the beautifully mundane perks of remaining at home from curious notices in the local paper to the variations of autumnal clouds. At once gorgeously rendered and wholly original, this delightful and masterfully observed year of staying put shows us how the details of travel and the details of our lives remain with us how they can nurture and sustain us, and how the past and the present become, in the end, intertwined."

Former speechwriter Ron Lithgow returns as the title character of Paul Chadwick's critically acclaimed and award-winning miniseries. Trapped in an alien's rock-hard body, Lithgow is an accidental celebrity When Wanderers Cease to Roam: A Traveler's Journal of Staying Put pdf whose high profile is being courted by a front-page CEO. Though Concrete believes overpopulation to be an important issue, does he want to become the spokesperson for a controversial population control program? While Concrete mulls this generous proposition over with his biologist, Maureen, his longtime aide Larry Munro mulls over an entirely different sort of proposal. Life and violent death take center stage in this compelling new collection from an industry-renowned creative master, and the subject of overpopulation is given the trademark thoughtful exploration that Chadwick fans have come to expect.

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Private Vegas pdf

William Bradford,Harold Paget: Of Plymouth Plantation

Description

The most important and influential source of information about the Pilgrims and Plymouth Colony, this landmark accountwas written between 1630 and 1647. Itvividly documents the Pilgrims' adventures: their first stop in Holland, the harrowing transatlantic crossing aboard the "Mayflower, " the first harsh winter in the new colony, and the help fromfriendly Native Americans that saved their lives. No one was better equipped to report on the affairs of the Plymouth community than William Bradford. Revered for his patience, wisdom, and courage, Bradford was elected to the office of governor in 1621, and he continued to serve in that position formore than threedecades. His memoirs of the colony remained virtually unknown until the nineteenth century. Lost during the American Revolution, they were discovered years later in London and published after a protracted legal battle. The current edition rendered into modern English and with an introduction by Harold Paget, remains among the most readable books from seventeenth-century America."

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Homosexuality and Christian Faith: Questions of Conscience for Churches
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Zoe Harcombe,Rachel McGuinness: The Harcombe Diet: Recipe Book

Description

This book brings together the author of "Why do you overeat" and "Stop Counting Calories & Start Losing Weight", with a trained chef, both of whom are role models in healthy eating. The partnership has produced a fantastic selection of recipes that are nutritious, delicious and easy to cook. The recipes feature real food, real ingredients, no manufactured fats, minimal sugar (if any) - just health and taste - which is what the diet is all about.

And much, much more! The most comprehensive reference available on equine surgery, this book prepares the veterinary surgeon for managing each surgical condition by understanding its pathophysiology and evaluating alternative surgical approaches. Explanations describe how to avoid surgical infections, select and use instruments, and perfect fundamental surgical techniques including incisions, cautery, retractions, irrigation, surgical suction, wound closure, dressings, bandages, and casts. Liza Dalby, author of The Tale of Murasaki, is the only non-Japanese woman ever to have become a geisha. This is her unique insight into the extraordinary, closed world of the geisha, The Harcombe Diet: Recipe Book pdf a world of grace, beauty and tradition that has long fascinated and enthralled the West. Taking us to the heart of a way of life normally hidden from the public gaze, Liza Dalby shows us the detailed reality that lies behind the bestselling Memoirs of a Geisha and opens our eyes to an ancient profession that continues to survive in today's modern Japan.

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Crime Fiction

John Le Carré: A Perfect Spy

Description

le Carre's most autobiographical novel is also widely held to be his masterpiece, and the finest spy novel of the twentieth-century. 'le Carre's best book, and one of the finest English novels of the twentieth century' Philip Pullman 'Without doubt his masterpiece.' The Sunday Times 'A perfect work of fiction' The Sunday Times 'One of the enduring peaks of imaginative literature in our time' Los Angeles Times Magnus Pym, ranking diplomat, has vanished, believed defected. The chase is on: for a missing husband, a devoted father, and a secret agent. Pym's life, it is revealed, is entirely made up of secrets. Dominated by a father who is also a confidence trickster on an epic scale, Pym has from the age of seventeen been controlled by two mentors. It is these men, racing each other, who are orchestrating the search to find the perfect spy. Described by the author as his most autobiographical work, John le Carre's eleventh novel masterfully blends wit, compassion and unflagging tension with the poignant story of an estranged father and son. 'The best spy novel of all time' Publishers Weekly 'The best English novel since the war' Philip Roth

Genius cow Professor McMoo and his trusty sidekicks, Pat and Bo, are star agents of the C.I.A. - short for COWS IN ACTION! They travel through time, fighting evil bulls from the future and keeping history on the right track. The super-cow agents chase two ter-moo-nators to America in 1969 - and find the A Perfect Spy pdf Apollo space programme is in bullish bother. To foil their foes, the C.I.A. must go where no cow has gone beef-ore - to the moon, where a showdown with sinister space-cattle awaits ...It's time for action. Cows in Action. With a smart, functional design, the Believe Training Journal Lite helps plan training weeks, record daily workouts, and keep runners focused. This Lite Journal includes just the essentials: an undated annual calendar and undated daily and weekly running logs. Jessica and Natalie are best friends again, but things have changed a bit. Jessica's got new friends now and the comic that they've put together has just launched in school to great acclaim. Jess is really enjoying her new-found fame and starts to neglect the wildlife project she's doing with Natalie. But Scarlett, a new cartoonist on the block, is after her comic crown. It's felt-tip pens at dawn!

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The Things We Never Said
Riding the Rap

Eliza Redgold: Naked

Description

We know her name. We know of her naked ride. We don't know her true story. We all know the legend of Lady Godiva, who famously rode naked through the streets of Coventry, covered only by her long, flowing hair. So the story goes, she begged her husband Lord Leofric of Mercia to lift a high tax on her people, who would starve if forced to pay. Lord Leofric demanded a forfeit: that Godiva ride naked on horseback through the town. There are various endings to Godiva's ride, that all the people of Coventry closed their doors and refused to look upon their liege lady (except for 'peeping Tom') and that her husband, in remorse, lifted the tax. Naked is an original version of Godiva's tale with a twist that may be closer to the truth: by the end of his life Leofric had fallen deeply in love with Lady Godiva. A tale of legendary courage and extraordinary passion, Naked brings an epic story new voice.

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Gary D Chapman,Jocelyn Green: The 5 Love Languages: The Secret to Love That Lasts

Description

Marriage is hard enough for the everyday civilian. But imagine marriage when you re separated by thousands of miles . . . when one of you daily faces the dangers of combat . . . while the other shoulders all the burden of homefront duties. Add to that unpredictable schedules, frequent moves, and the challenge of reintegration, and it s no wonder military marriages are under stress. Husbands and wives in all five branches of the military need a special resource to help them navigate marriage in the midst of it all. These men and women who are giving so much for so many need a way to love one another a way that powerfully communicates to the heart."The 5 Love Languages" has a successful track record of helping military couples heal broken relationships and strengthen healthy relationships. Now this #1 "New York Times" bestseller has been adapted specifically for military couples.Special features of the Military Edition include: Stories of military couples from every branch of service who have found ways to use the 5 love languages in their unique lifestylesA Decoding Deployments section at the end of each love language chapter, offering tips on how to express love when you are apart.A new chapter, Love Language Scramblers, explains how to speak the love languages through some of the most challenging times of a military marriage.An updated Q&A section to include questions specific to military marriage."The 5 Love Languages" profile will help you and your partner identify your love languages so you can put the principles to work for you immediately. Guided by input from dozens of military couples in all stages of their careers, authors Gary Chapman and former military wife Jocelyn Green offer you an unparalleled tool for your marriage with "The 5 Love Languages Military Edition.""

"Cycling in Northern France" is a spiral bound guidebook together with a waterproof, folded map - bundled together in a plastic folder. The book and map describe touring routes north of the Loire. The book also details an additional 100-plus greenways, covering all the major off-road traffic-free trails in Northern France. The waterproof map describes 8 touring routes with 1:200,000 Michelin mapping plus detailed area and town maps. The 8 routes are - Brittany Coast to Coast; Around the Cotentin; St. Malo - Mont St. Michel Circular; Avenue Verte & Seine Valley (Dieppe-Paris-Le Havre); Boulogne to Lille; Paris & the Marne Valley; Rhone to Rhine via the Vosges; and, North Burgundy (Burgundy & Nivernais Canals). The accompanying 256 page book has supporting information for the featured touring routes including directions, cycle-friendly accommodation listings and places of interest. The section on greenways explores these additional routes region by region, the majority The 5 Love Languages: The Secret to Love That Lasts download book being detailed on 1:200,000 Michelin maps - ideal rides for day trips and long weekends.

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A Hunger for God: Desiring God Through Fasting and Prayer
Sexing the Cherry
How Good is Good Enough: Good News About a Common Question